Last weekend I attended an open for inspection and while I was there I gave my name and my address to the agent. In fact I only live 50 metres from the open home and the agent even acknowledged I was a home owner in the street.
Yet two days later I received a letter from this agent to my home addressing me as “the home owner”.
All I ever wanted to be called was Mark. You see, the best way to build a relationship is to actually call someone by their name.